JOB DESCRIPTION:

At Alpha Networks, we are currently looking for a PROJECT MANAGER / SERVICE DELIVERY MANAGER for our Orange Business Unit.

The Product Manager will have the following responsibilities:

PROJECT MANAGEMENT TASKS:

• Planning Sprint (Target PI Planning & Sprint Planning Follow-up)
• Planning MTP (Map sprint planning (business) & release planning (ops))
• Release Note MTP (Major release only)
• Participate in the Weekly meeting with Orange BU (build & run)
• Participate in the meetings with Steerco
• Productivity – Quanter
• Keeping Monday Board up to date
• Spot commercial opportunities in discussions

SERVICE DELIVERY MANAGEMENT TASKS:

• Handle meetings with customer
• Defend tickets ASCAP meeting : incident review (closing of previous week, root cause and solution)
(cab : change advisory board, for all heavy changes impacting services with plan, roll back,….)
• Change Management
• Risk management
• Capacity management : renew hw, warranty,… risk with end of life hw no longer covered

• Present outage impact and plan meeting with service manager at OBE
• Operational planning’s and follow-up
• CRs on BMC: tool of incident and change management
• Difficulty to be challenged technically
• Provide KPIs, performance, reporting
• Infrastracture management
• Service Management
• DRP: disaster recovery plan (redundancy)
• Spot commercial opportunities in discussion

  • MTP Escalation, Week-end release guard 1 Sunday per month, phone pick if necessary, rare).
  • 3 meetings/week (cold incident, hot incident, change)

EXPERIENCE, EDUCATION AND SKILLS:

• Stress resistant
• WLA (Work level agreement to know by heart)
• Good understanding of IT technologies (infrastructure, software, …)

LANGUAGES AND PROFILE:

International English

Flemish is a plus

OFFER DETAILS:

Competitive salary depending on skills level and prior work experience

LOCATION:

Braine l’Alleud

Job Category: IT
Job Type: Full Time
Job Location: Braine l’Alleud - Belgium

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