JOB DESCRIPTION:
At Alpha Networks, we are currently looking for a PROJECT MANAGER / SERVICE DELIVERY MANAGER for our Orange Business Unit.
The Product Manager will have the following responsibilities:
PROJECT MANAGEMENT TASKS:
• Planning Sprint (Target PI Planning & Sprint Planning Follow-up)
• Planning MTP (Map sprint planning (business) & release planning (ops))
• Release Note MTP (Major release only)
• Participate in the Weekly meeting with Orange BU (build & run)
• Participate in the meetings with Steerco
• Productivity – Quanter
• Keeping Monday Board up to date
• Spot commercial opportunities in discussions
SERVICE DELIVERY MANAGEMENT TASKS:
• Handle meetings with customer
• Defend tickets ASCAP meeting : incident review (closing of previous week, root cause and solution)
(cab : change advisory board, for all heavy changes impacting services with plan, roll back,….)
• Change Management
• Risk management
• Capacity management : renew hw, warranty,… risk with end of life hw no longer covered
• Present outage impact and plan meeting with service manager at OBE
• Operational planning’s and follow-up
• CRs on BMC: tool of incident and change management
• Difficulty to be challenged technically
• Provide KPIs, performance, reporting
• Infrastracture management
• Service Management
• DRP: disaster recovery plan (redundancy)
• Spot commercial opportunities in discussion
- MTP Escalation, Week-end release guard 1 Sunday per month, phone pick if necessary, rare).
- 3 meetings/week (cold incident, hot incident, change)
EXPERIENCE, EDUCATION AND SKILLS:
• Stress resistant
• WLA (Work level agreement to know by heart)
• Good understanding of IT technologies (infrastructure, software, …)
LANGUAGES AND PROFILE:
International English
Flemish is a plus
OFFER DETAILS:
Competitive salary depending on skills level and prior work experience
LOCATION:
Braine l’Alleud
