CUSTOMER SUCCESS MANAGER LATAM

JOB DESCRIPTION:

To support its growth, Alpha Networks is looking for a Customer Success Manager based in Brazil. This is a remote position. CSM role is key in the company organization since it is part of all the steps in the business processes, from project to delivery. The Customer Success Manager also teams-up with sales to provide its technical expertise and will directly interact with the Alpha Networks’ teams to prepare customer meetings and project deliveries.

In this team, the CSM will have the following responsibilities:

• Provide technical support to our key customers and prospects
• Pursue additional business development opportunities in collaboration with the local Sales team
• Prepare technical responses to RFI/RFQ/RFP. The CSM is also responsible for the designs and delivery of product/service presentations and demonstrations
• Responsible for technical ecosystem definition (partners and distributors) together with the Sales manager
• Engage closely with customer teams to design & develop the desired ecosystem and fulfill customer’s needs by understanding their challenges
• Deal with the Product team to prepare demos and to provide feedback from the prospects
• Interact with R&D for specific topics such as PoCs and technical workshop preparation
• Responsible of project deliveries by identifying the key milestones and deadlines
• Collaborate with our business partners

EXPERIENCE, EDUCATION AND SKILLS:

• Prior experience working in any of the following industries: telecommunications, broadcast, streaming media, content, pay-TV, mobile, online media or information technology. Experience in a similar position is a plus
• Good industry knowledge (customers, partners and competitors)
• Solid knowledge of OTT ecosystem and technologies for operators and broadcasters

GOOD KNOWLEDGE:

• MS Office, Jira, CRM tools

PERSONAL SKILLS:

• Good interpersonal, presentation, writing and communication skills
• Strong customer-service orientation
• Analytical skills and the ability to identify and recognize customers demands

LANGUAGES AND PROFILE:

• Portuguese: Spoken and written
• Spanish: Spoken and written is a plus
• English: Spoken and written

OFFER DETAILS:

Competitive salary depending on skills level and prior work experience

LOCATION:

Brazil