ENHANCING UX WITH IMPROVED START-OVER SERVICE

LAUNCHING FIRST SHARP START OVER SERVICE IN FRANCE

Bouygues Telecom is a French mobile phone, ISP and IPTV company, part of Bouygues group. The goal of this project  was to support Bouygues Telecom in the launch of it Start-over new feature, currently available on 55 channels, delivering world-class TV and exciting user experience.

CUSTOMER CHALLENGES
  • Easily restart a live program from the very beginning and avoid deceptive experience to start it in the middle of an advertisement.
  • Benefit from an advanced solution able to detect Accurate program start and program end.
our offering
  • This functionality is made possible thanks to Accurate EPG, the latest module available in Alpha Networks’ Tucano software, which analyses TV streams in order to detect real Program Start and End times and replace the one provided by the EPG providers.
  • Accurate EPG module has been developed in order to guarantee an accuracy of 90% of timers’ corrections by mixing machine learning algorithms and manual treatments to manage negative flows.

We are happy to collaborate with Alpha Networks and benefit from the Accurate EPG solution. Thanks to this new feature, Bouygues Telecom continues to ease the digital life of its millions of customers who daily watch TV through its Bbox, by listening to their needs and therefore improving and enriching the services those set-top boxes deliver.

ERIC LAURENT​

TV Content, Services and Fixed Products Marketing Director at Bouygues Telecom

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